2 Year Limited Warranty – Subject to the exclusions contained below, Zappbox, Inc. / Shark Kage, at its option, will at no charge, repair, replace (with same or equivalent product), or refund the purchase price if this product fails to hinge properly or after Zappbox, Inc. / Shark Kage valuation is determined to have a other defects in material or workmanship within two (2) years from the date of purchase. This warranty does not cover damage due to abuse, incorrect use, or over-loading the Shark Kage in any of its configurations, or failure to follow guidelines for proper use and care. To obtain service, contact Shark Kage at 702-982-1400 to speak with a Shark Kage representative and obtain an RMA number (Returned Merchandise Authorization). Upon authorization, ship the product prepaid along with original dated and legible sales order or receipt to Shark Kage, 6780 Paradise Road, Las Vegas, NV 89119. Clearly state the RMA number on the packaging. Allow 4-6 weeks for handling. We are committed to making high quality products. Returning the product to us helps us to monitor and improve product quality.
Exclusions – This limited warranty extends only to the first consumer purchaser, and is not transferable. This limited warranty does not include: 1) normal wear and tear, 2) products not used in accordance with directions provided on or with the product, 3) products that have been subjected to unauthorized repair, and/or modification, or 4) damaged caused by shipping, improper handling, alterations, misuse, or accidents.
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL ZAPPBOX, INC. or SHARK KAGE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCT TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This limited guarantee gives you the specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.
When shipping product back to us, please include your return address, contact phone, and email address in addition to the other requested information.